Returns Policy

1. Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period inline with the individual warranties that apply to the goods (or longer if required by law) beginning from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must email us as soon as possible and we will arrange for their return. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you. Specific terms and conditions are outlined during the point of sale. They must be accepted before purchasing from us.

In the case of a refund we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you, or upon return of the goods if they had already been sent to you.

2. Cancellation of services

If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than for software products which have been unsealed by you) and receive a refund. However, we will only accept unwanted computer products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we would advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, then you will not receive a refund.

If you wish to cancel this contract, please email webshop@physiotools.com or write to Contract cancellation, PhysioTools Oy, Viinikankatu 1C, 33100 Tampere, Finland. To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods.